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Digital Commerce

AI-Powered Live Shopping: Scripts and Metrics for LATAM

February 14, 2025
2 min read
by Sofía Villar, Live Commerce Producer
#Live shopping #Streaming #Generative AI #Social Selling

Live shopping is no longer improvisation. Brands that combine AI + storytelling sell up to 40% more per stream. The key? Preparing data before the stream and reacting during the broadcast.

Architecture of intelligent live shopping

  1. Intelligent brief: xlook receives audience profile, available inventory, and objectives (sales, leads, awareness).
  2. Generative script: AI proposes 5-minute narrative blocks with cultural hooks for Mexico, Colombia, or Chile.
  3. Control panel: Retention metrics, clicks, and frequently asked questions appear on a collaborative dashboard.

Dynamic scripts

  • Includes AI-friendly phrases to respond in seconds (“This fabric breathes in humid climates”).
  • Adds staggered CTAs (pre-sale, bundle, VIP pre-sale) and connects unique QR codes.
  • The bilingual module alternates subtitles in Spanish/English to capture hybrid audiences.

Metrics that matter in LATAM

MetricSuggested GoalAction if it drops
Minute 3 Retention>70%Switch to look 2 and launch interactive question
Click-to-cart>12%Offer package with included shipping or surprise gift
Sizing comments<10% of chatActivate embedded Virtual Try-On with real sizes

Operations during the broadcast

  • xlook analyzes the live chat; if it detects words like “size” or “shipping”, it displays overlays with answers.
  • When the stock of a look drops below 20 units, it sends an alert to the host to accelerate the closing.
  • Co-hosts receive prompts with local jokes or cultural data to maintain energy.

Post-live: how to scale insights

  1. Download automatic highlights optimized for Reels/TikTok.
  2. Review engagement heat map to decide which outfit deserves a photo shoot.
  3. Feed the CRM with active buyers and viewers for future 1:1 campaigns.

Final recommendations

  • Rehearse with xlook’s “ghost mode”: simulate audience and measure latency before the real event.
  • Integrate micro-influencers as remote correspondents; AI unifies scripts and avoids contradictory messages.
  • Document learnings by country; LATAM is not monolithic, and each market responds differently to promotions or storytelling.

Thus, each broadcast feels local, precise, and centered on the Latino user, with metrics that support each decision.

live shopping AI LATAM

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